SERVICES
Professional Services from SMT
Smart experts, measurable results and an approach that works
At SMT, it's all about real value. Our data engineers are among the most highly certified specialists in their field, with in-depth knowledge of Splunk, Cribl, and data engineering across the board. But knowledge alone isn't what sets us apart. It's how we collaborate.
Our way of working
As an Elite Partner of Splunk and Cribl, we combine technical depth with a dedicated commitment to quality. We continuously invest in the development of our people, ensuring each engineer grows and the team performs at its best.
Our core values form the foundation of this collaboration:
- Show Craftsmanship – deliver top-notch work that you are proud of.
- Keep it Simple – clarity and simplicity.
- Be Brutally Honest – honesty and objective thinking.
Whether it concerns solving complex data issues, optimizing an existing environment or building a future-proof platform: we deliver solutions that work.
Our services
Staffing
With an SMT engineer, you gain more than just additional capacity, but real brainpower. Fully integrated into your organization, under your management, on-premise, remote, or hybrid. Ideal for structural reinforcement with immediate impact.
On-site Advice and Support
An SMT expert will periodically join your team. We'll assess your environment, answer questions, and help you optimize your platform. Flexible, pragmatic, and tailored to your needs.
Managed Team
No individual staff, but a fully assembled team of SMT specialists with complementary expertise, operating as your external Splunk or Cribl department. You set the priorities; we deliver, monitor, and optimize. Efficient, scalable, and results-oriented.
Management (Managed Services)
Completely carefree. We take care of it every day management of your Splunk and/or Cribl environment, including updates, monitoring, and optimization. You're in control, and we keep everything running. Secure, stable, and future-proof.
Why SMT?
- Elite Partner of Splunk and Cribl with direct access to the latest innovations and best practices.
- Top experts: all our engineers are highly certified and continue to develop continuously.
- Knowledge sharing: we not only provide knowledge, we also take care of documentation and knowledge transfer if desired.
- Customized solutions: always focused on what your organization really needs.
- Partnership: we think along with you and are only satisfied when you are and, if desired, can continue independently.
Ready to collaborate on impact?
Our engineers provide clarity, expertise, and objective advice—exactly what you need to advance your data and monitoring environment. Whether it's advice, team reinforcement, or complete implementation: we deliver solutions that work.
Schedule an introductory meeting and discover what we can do for your organization.
Insights
Vialis Case Study: From periodic maintenance to predictable tunnel availability
Discover how Vialis transforms tunnel monitoring into predictable asset management with Cribl and Splunk for higher availability and fewer disruptions.
Case study RWG: From automated terminal to predictable, data-driven operation
How do you maintain the predictability of a fully automated terminal when everything runs on data? RWG gained real-time insight into operations with Splunk, transforming downtime from a surprise into a manageable one.
From data explosion to control: how Splunk AI creates order in the chaos
Discover how Splunk AI helps organizations regain control over an unmanageable data explosion. And see how smart detection, prediction, and automation transform chaos into control, speed, and certainty.
Frequently asked questions
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Yes. Knowledge transfer is a standard part of every Professional Services assignment. Documentation, explanation, and handover are standard, so your team can continue independently afterward.
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Every assignment begins with a structured onboarding and discovery phase. This allows our consultants to become productive quickly and add targeted value from the first sprints.
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Through clear scoping, concrete deliverables, and working in sprints. It's clear upfront what we'll deliver, within what timeframe, and at what cost. No open-ended, no scope creep.
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Our consultants combine multiple disciplines, such as engineering, architecture, and optimization. This allows them to solve complex issues faster, and the total turnaround time—and therefore the total costs—is often lower than with specialized individual roles.
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Create a Health Check (for Splunk or Cribl) provides a complete, objective picture of the health, performance and future-proofing of your environment.
The Health Check is ideal when you:
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want to know if your platform still complies with best practices
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experiencing performance issues, high costs or instability
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considering a switch to Managed Services or planning major changes
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want to build a new use-case roadmap
The Health Check includes:
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in-depth analysis of architecture, configurations, security, ingest, licensing, and data quality
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performance and bottleneck research
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optimization and cost savings opportunities
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advice on upgrades, scalability and governance
Result: a clear report, priority matrix and a concrete improvement plan that can be directly applied within your organization.
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SMT works according to a fixed and proven method: The SMT Way of WorkingThis guarantees that every deployment — temporary, periodic, or project-based — delivers the same high quality.
This means for you:
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Craftsmanship in every phase: From initial inventory to handover, our engineers work according to best practices, with clear documentation and transparency.
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Continuity guaranteed: At least two SMT experts are always familiar with your environment, so you are never dependent on just one person.
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Clear communication: Weekly updates, explicit risks, and full visibility into what's been done, what's coming, and what the results will be.
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Honest, pragmatic advice: our core values Show Craftsmanship, Be Brutally Honest en Keep it Simple are leading and ensure clear choices without noise.
This way, you don't get an "extra pair of hands", but an expert who takes responsibility and lifts your environment to a higher level.
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SMT provides various forms of professional support, tailored to the needs of your organization:
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Secondment: An SMT specialist will join your team for a long period (at least 3 months, 3+ days per week). You'll gain a dedicated expert who delivers immediate value, with backup from the entire SMT expertise team. Ideal for structural reinforcement within Splunk, Cribl, or Darktrace.
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Expert on Site: Periodic deployment of a Level C or D specialist for complex issues, optimizations, health checks, or strategic advice. Your team remains in charge, while we handle the complex technical or architectural aspects.
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Managed Services: Complete platform management, including 24/7 monitoring, management, upgrades, and tactical/strategic consultation. Perfect when continuity, security, and scalability must be guaranteed.
Which shape fits?
That depends on how much control you want to retain and where you lack capacity or expertise. We'll map this out clearly during an initial consultation.
