SERVICES
Managed Services
Peace, control and continuity
Your monitoring or security platform runs 24/7, but who ensures it continues to perform—safely, quickly, and without interruption? With SMT Managed Services, you gain a team that monitors, optimizes, and empowers you to think ahead. We ensure your platform not only runs but continues to deliver: stable, secure, and scalable. No worries. Just control.
Why SMT?
Every organization has its own unique (resource) challenges: peak loads, capacity, security requirements, and finding, training, and retaining sufficient staff. That's why we provide customized management services, from support to full-service solutions.
We combine technical expertise in Splunk, Cribl, and Darktrace with practical experience in complex IT environments. This way, we keep your data infrastructure healthy and future-proof.
What sets us apart isn't just what we manage, but how we do it. We work with:
- Honest advice about what is needed
- Focus on optimization
- Clear communication without hassle
- Product knowledge and expertise at the highest possible level
With dedicated contacts and transparent reporting, management remains clear and reliable. We ensure that technology isn't just smart, but also continues to work smart.
What we manage
Essentials – Reliable Support
Basic management and support for those who have internal capacity but want certainty in the event of malfunctions or updates.
Advantage – Proactive Management
Fully operational management, monitoring, and optimization. We identify, prevent, and resolve issues.
Premier – Complete Care
End-to-end management of your data and security platforms, implementing updates and upgrades, including strategic advice, health checks, and roadmap sessions.
Our approach
At SMT you know what we do, why we do it and what it yields.
Our pillars:
1
We are clearly: clear steps, no jargon
2
We are effective: solutions do what they are supposed to do.
3
We make sure that transferable is: your team remains 'in control'.
We are clearly: clear steps, no jargon
We are effective: solutions do what they are supposed to do.
We make sure that transferable is: your organization remains 'in control'.
This way you remain in control, while we ensure peace of mind and continuity.
For which organizations is this relevant?
SMT Managed Services is intended for organizations that:
- want continuity without your own 24/7 team
- want to professionally manage their Splunk, Cribl or Darktrace environment
- have difficulty allocating, finding, training and/or retaining sufficient resources
- want to limit downtime and license costs
- working in environments where the 'shop must remain open', also during upgrades, modernizations or migrations
- need clear governance, regular consultation moments, transparent reporting and clear KPIs
- want daily stability and structural improvement to go hand in hand, without disrupting critical business processes
- find a partner who takes responsibility for both operations and roadmap, including health checks, success criteria and continuous optimization
Whether you manage a single platform or run a complete security stack: We help you stay in control, today and tomorrow.
Ready for more peace in your organization?
Whether you're looking for additional expertise, continuity in your management, or simply more control over your data and security processes, we'll help you gain insight into where real gains can be made. With honest advice, clear communication, and an approach tailored to your organization.
Discover where we can make a difference and how we can strengthen your team, today and tomorrow. Schedule a meeting and experience it for yourself.
Insights
Vialis Case Study: From periodic maintenance to predictable tunnel availability
Discover how Vialis transforms tunnel monitoring into predictable asset management with Cribl and Splunk for higher availability and fewer disruptions.
Case study RWG: From automated terminal to predictable, data-driven operation
How do you maintain the predictability of a fully automated terminal when everything runs on data? RWG gained real-time insight into operations with Splunk, transforming downtime from a surprise into a manageable one.
From data explosion to control: how Splunk AI creates order in the chaos
Discover how Splunk AI helps organizations regain control over an unmanageable data explosion. And see how smart detection, prediction, and automation transform chaos into control, speed, and certainty.
Frequently asked questions
Item #1
Yes. We work exclusively with controlled, auditable, and secure access based on proven security best practices.
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No. Everything we do is documented and shared. You retain full access to knowledge, configurations, and insights.
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Probably not. With over 500 implementations, we've seen virtually every architecture, data structure, and challenge before.
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Often not. We combine management, data engineering, optimization, and best practices into a single service. This is more efficient than separate internal roles.
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Yes. We work with and without SOAR solutions and tailor our approach to your architecture and maturity level.
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Yes. Thanks to our experience with hundreds of environments, we seamlessly integrate with existing tools, data flows, and integrations.
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Each service has a clear scope and task allocation that are established in advance. You always know exactly what to expect from SMT—and what not.
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No. An SMT service doesn't replace an individual FTE, but provides a complete, specialized team, including 24/7 checks, optimization, and engineering. Often with a higher ROI and predictable costs.
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All knowledge is neatly transferred: documentation, configurations, findings, and recommendations. You retain full control over your environment.
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Yes. You won't just get one engineer, but an entire team working in the background. In the event of incidents or peak demand, we can scale up immediately.
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That risk doesn't exist. Because we work with team-based delivery, there's always sufficient capacity and backup available.
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Yes. Scope, responsibilities, priorities, and lines of communication are established in advance. This prevents misunderstandings and gray areas.
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We work proactively. We continuously monitor, improve configurations, and optimize processes—not just when something goes wrong.
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Yes. Our onboarding follows a fixed and proven process: Discovery → Document → Review → RunThis way, we always start in a controlled manner, completely and without surprises.
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Each Managed Service includes standard reports with KPIs, trends, findings, and concrete recommendations. You'll see not only what we do, but also the results.
